--- title: "We Asked, You Answered: Health Benefits Your Clients Actually Want" description: We asked brokers at the ASCEND Summit which health benefits their clients would be most interested in. You might be surprised by the results. image: https://go.thekarisgroup.com/hubfs/Broker%20Graph.png --- [![KarisGroup-PH_Logo@2x](https://go.thekarisgroup.com/hs-fs/hubfs/KarisGroup-PH_Logo@2x.png?width=406&height=189&name=KarisGroup-PH_Logo@2x.png "KarisGroup-PH_Logo@2x")](http://pointhealthtech.com) - Who we serve - [Resources](https://go.thekarisgroup.com/resources) - [Blog](https://go.thekarisgroup.com/blog) - [Case Studies](https://go.thekarisgroup.com/resources#case-studies) - [Reports](https://go.thekarisgroup.com/resources#reports) - [Videos](https://go.thekarisgroup.com/resources#videos) - [Webinars](https://go.thekarisgroup.com/resources#webinars) - [Podcasts](https://go.thekarisgroup.com/resources#podcasts) - Members [![Contact Us](https://no-cache.hubspot.com/cta/default/5334710/364489f8-ffc5-4a99-8ea8-c5d426f6c27b.png)](https://cta-redirect.hubspot.com/cta/redirect/5334710/364489f8-ffc5-4a99-8ea8-c5d426f6c27b) Content Title Description < Previous page Next page > In these case studies, you'll find key data about the effectiveness of our services with real clients using our services. Whether you need a study on patient advocacy or a breakdown on the benefits of digital healthcare experience, these reports will give you actionable and inspiring insights. Our short videos will show you real patient testimonies and give you a look inside who we are and how we help people affordable health care. All our webinars are completely free to watch and are full of valuable tips from industry leaders spearheading the movement of great care at a fair price for all people. No time to read a blog or watch a webinar? Listen to our podcasts ranging from think pieces about patient advocacy, to data findings about benefits, and more. ![](https://go.thekarisgroup.com/hubfs/Broker%20Graph.png) ![podcasts](https://go.thekarisgroup.com/hubfs/KG_Sep_2019/events_assets/icon-05.png) [Podcasts](https://go.thekarisgroup.com/resources/tag/podcasts) # We Asked, You Answered: Health Benefits Your Clients Actually Want February 19, 2020   Here at The Karis Group we are constantly trying to better understand our client’s needs. With that in mind, we commissioned a survey of brokers during last month’s ASCEND Agency Growth & Leadership Summit to learn which new benefits, if any, their clients are asking for. ### **Survey Overview** To start, we asked ASCEND brokers to rate how open their clients are to new employee benefits offerings. Broker responses led us to segment our audience into 3 groups: ![ASCEND Broker Groups](https://go.thekarisgroup.com/hs-fs/hubfs/ASCEND%20Broker%20Groups.png?width=563&name=ASCEND%20Broker%20Groups.png) ext, we asked brokers to determine their client’s interest in purchasing a series of benefit offerings. The survey questions included brief (1–2 sentences) descriptions explaining the benefits and how they would support members, then asked brokers to rate their client’s interest in purchasing these benefits. ### **What We Found Out** Brokers thought their clients would be interested in all benefit offerings presented, with an average rating across all benefits of 62%. Overall brokers indicated their clients were most interested in offering a **2nd opinion service **and **health navigation/concierge offering** and expressed least interest (though still interested) in **health education/coaching** and **virtual care/telehealth** offering. ![ASCEDN Broker Survey Results](https://go.thekarisgroup.com/hs-fs/hubfs/ASCEDN%20Broker%20Survey%20Results.png?width=562&name=ASCEDN%20Broker%20Survey%20Results.png) When breaking down the responses by group, the ranked order was roughly the same; however, a larger percentage of forward-thinking clients expressed interest in adding new benefit offerings. The forward-thinking group rated the **second-opinion service** highest across all benefits, sharing that 77% of their clients are significantly interested in this service. This group also rated a **health navigation/concierge offering** highly, with 71% expressing interest in adding this offering. The more traditional clients provided less enthusiasm across all benefits, with the most interest in a **health navigation/concierge service**. Though it is worth noting that all benefit offerings received interest from 50% or more of the traditional clients indicating that even these employers are looking for new services to support their employees. ### **What This Means For You** Whether you are a broker, employer or health plan it’s clear there is an appetite for value added benefits that connect patients with doctors and support wise healthcare decision making. While we did not query why brokers rated client interest higher on certain offerings than others, it stands to reason that employers are keen to avoid unnecessary procedures via second opinion services and to support their members with navigation/concierge services as they attempt to maneuver a complex health system. No matter your role in healthcare, it’s crucial to stay updated on the latest benefits offerings to ensure you are offering your employees or members the benefits they want and need. To that end, in an effort to better understand our client’s needs, we will be releasing a report detailing the results of a Karis commissioned original consumer survey of 510 employed adults with health insurance designed to determine the value of patient advocacy services like Concierge-style Healthcare Navigation. Sign up for our newsletter at the bottom of the page to ensure you are among the first to receive this new report! #### Resources ![podcasts](https://go.thekarisgroup.com/hubfs/KG_Sep_2019/events_assets/icon-05.png) [Podcasts \[03\]](https://go.thekarisgroup.com/resources/topic/podcasts) ![webinars](https://go.thekarisgroup.com/hubfs/KG_Sep_2019/events_assets/icon-04.png) [Webinars \[03\]](https://go.thekarisgroup.com/resources/topic/webinars) ![case-study](https://go.thekarisgroup.com/hubfs/KG_Sep_2019/events_assets/icon-01.png) [Case Studies \[02\]](https://go.thekarisgroup.com/resources/topic/case-studies) ![reports](https://go.thekarisgroup.com/hubfs/KG_Sep_2019/events_assets/icon-02.png) [Reports \[01\]](https://go.thekarisgroup.com/resources/topic/reports) ![videos](https://go.thekarisgroup.com/hubfs/KG_Sep_2019/events_assets/icon-03.png) [Videos \[01\]](https://go.thekarisgroup.com/resources/topic/videos) ![](https://go.thekarisgroup.com/hubfs/Webinars/Proactive%20Cost%20Containment%20Webinar/Webinar%20Play%20Button.png) Previous Post ##### [Getting Ahead of the Train Wreck - Proactive Cost-Containment Strategies with Dutch Rojas & Kim Evans](https://go.thekarisgroup.com/resources/webinar-proactive-cost-containment-strategies) ![](https://go.thekarisgroup.com/hubfs/Blog%20image.png) Next Post ##### [Healthcare Costs are Climbing, Here's Why](https://go.thekarisgroup.com/resources/podcast-healthcare-costs-are-climbing-heres-why) ## Get our latest news right in your mailbox Subscribe to our newsletter [![KarisGroup-PH_Logo@2x-1](https://go.thekarisgroup.com/hs-fs/hubfs/KarisGroup-PH_Logo@2x-1.png?width=203&height=94&name=KarisGroup-PH_Logo@2x-1.png "KarisGroup-PH_Logo@2x-1")](http://pointhealthtech.com) Healthcare is a mess...  We guide our members to medical cost savings through proactive education, healthcare navigation, and expanded access to quality care. ##### Stay up to date with the latest in health care cost containment! ### Subscribe to our newsletter to receive the latest news right in your mailbox (we'll never share your email without your permission). © 2026 **The Karis Group** · [Privacy Policy](https://www.thekarisgroup.com/privacy) · [Terms of Use](https://www.thekarisgroup.com/terms) - - -